In-app support center
The fastest way to reach us. Open Settings → Support center in the app and tap New ticket. Your ticket is linked to your device automatically, and you'll see a badge as soon as we reply.
Support
How can we help?
Real people read every message. Tell us what's going on and we'll get back to you as soon as we can.
Email us
Prefer email, or can't open the app? Write to us and describe what happened, which location you used and roughly when.
Manage your subscription
Billing, renewals, cancellations and refunds are handled by Apple or Google. Open your store's subscription page:
Troubleshooting
Quick fixes.
The VPN won't connect
Check that your internet works without the VPN, then try a different location. If you see a VPN permission prompt, tap Allow. On Android, make sure no other VPN app is set as Always-on in system settings.
Still stuck? Open a ticket from the app — it includes the details we need.
I paid but the app still shows the paywall
Open the paywall and tap Restore. Make sure you're signed in to the same Apple ID or Google account you used to buy. If it still doesn't work, contact us and we'll sort it out.
My internet stops when the VPN is off
You probably have Android's Block connections without VPN enabled. That's the kill switch doing its job. Reconnect, or turn it off under Android Settings → Network → VPN → Quantis.
The connection is slow
Choose the location closest to you, switch between Wi-Fi and mobile data to compare, and try turning DNS shield off and on again. Some networks slow down VPN traffic — if one location is slow, another usually isn't.
A website or app doesn't work while connected
Some services block VPN traffic or certain countries. Try another location. If DNS shield is on, it may be blocking a domain the site needs — turn it off in Settings and reconnect.
How do I delete my data?
Use Settings → Delete account in the app, or send a request through the support center. Some connection records must be kept for a legal retention period — see the Privacy Policy.
Network
Live locations.
These locations are currently available in the app.